FLEX Support
Help with FLEX on iPhone, Apple Watch, and the web.
Contact Support
Email support@duffyadams.com. Include the device you use, your FLEX version, and a short description of what happened. Signed-in users can also send a bug report from Profile inside FLEX.
Account And Sign-In Help
- Use Forgot password on the sign-in screen for password-account recovery.
- For Apple or Google sign-in, use the same provider you originally used for the account.
- If an email verification or recovery link expires, request a new one from FLEX.
Sync And Backups
FLEX stores workout data locally first. Signed-in accounts sync supported data through Supabase when the device is online. You can export a FLEX backup from Profile before moving devices or making major changes.
Subscriptions
Use Restore Purchases inside FLEX if an active purchase is not recognized. Apple subscriptions must be managed or canceled through your Apple Account. Account deletion does not cancel an Apple subscription.
Delete Your Account
Open Profile > Data & Privacy > Delete Account. If you cannot access the app, email support from the address associated with your FLEX account for assistance.